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Please confirm your shipping address before paying for the item.

Please provide a valid email address and check email after you purchased for any updated information.

Please allow 2-3 business days for delivery of your items within UAE.

Free shipping in UAE on orders above 150 AED.

Please make sure you enter the correct shipping address and contact information. We are not responsible for reshipment if you provided us with an incorrect address.

Free shipping within United Arab Emirates only.

Shipping and delivery are available virtually in all destinations worldwide. (Some restriction right apply from Courier companies regarding specific countries)

 

Returns & Exchange

We want to make sure that you will be completely satisfied with every purchase. But if for any reason, you are not satisfied with the product you purchased, please e-mail all exchange requests to ajoptic@aljaber.ae.

Please choose "Exchange" for the subject. In the message, please state the following:

  • Your order reference number.
  • Product details of the item you want to return for exchange.
  • The reason why you want to make a exchange.
  • The new product you want for exchange.

You will be given 7 days upon receiving the item if you wish to return for exchange. You have to return the UNUSED item to be exchanged with the original packaging.

The sunglasses or Frames you wish to return for exchange must be sent back to us without damage and with complete of all its parts and accessories.

The contact lenses you wish to return for exchange must be sent back to us without damage and the packaging is unopened.

We offer One (1) time product replacement only.

 

We will send courier personnel to pick-up the first item from you and we will send the new item to you within 1-2 business days or you can exchange it in one of our stores with the receipt for the same amount or higher.

Shipping will be FREE of charge for one time only.

* After we received the first item back in our office, the new item will be shipped.
** Eyewear purchased has one (1) year warranty

*** Al Jaber Optical has the right to change delivery policies at any time.