Returns & Exchange
Al Jaber Optical holds non-refund policy, only exchange.
We want to make sure that you will be completely satisfied with every purchase. But if for any reason, you are not satisfied with the product you purchased, please e-mail all exchange requests to [email protected]
Please choose "Exchange" for the subject. In the message, please state the following:
- Your order reference number.
- Product details of the item you want to return for exchange.
- The reason why you want to make a exchange.
- The new product you want for exchange.
You will be given 7 days upon receiving the item if you wish to return for exchange. You have to return the UNUSED item to be exchanged with the original packaging.
The sunglasses or Frames you wish to return for exchange must be sent back to us without damage and with complete of all its parts and accessories.
The contact lenses you wish to return for exchange must be sent back to us without damage and the packaging is unopened.
We offer One (1) time product replacement only.
We will send courier personnel to pick-up the first item from you and we will send the new item to you within 1-2 business days or you can exchange it in one of our stores with the receipt for the same amount or higher.
Shipping will be FREE of charge for one time only.
* After we received the first item back in our office, the new item will be shipped.
** Eyewear purchased has one (1) year warranty
*** Al Jaber Optical has the right to change delivery policies at any time.