Please confirm your shipping address before paying for item.
Please provide a valid email address and check email after you purchased for any updated information.
Please allow 2-5 business days for delivery of your items within UAE.
Please make sure you enter the correct shipping address and contact information. We are not responsible for reshipment if you provided us with an incorrect address.
FREE SHIPPING within United Arab Emirates and GCC countries.
Shipping and delivery is available virtually in all destinations worldwide. (Some restriction right apply from Courier companies regarding specific countries)
*** Al Jaber Optical has the right to change delivery policies at anytime.
RETURNS & REPLACEMENTS
We want to make sure that you will be completely satisfied with every purchase. But if for any reason, you are not satisfied with the product you purchased, Please e-mail all exchange requests to [email protected].
Please choose "Exchange" for the subject. In the message, please state the following:
Your order reference number.
Product details of the item you want to return for exchange.
The reason why you want to make a return.
The new product you want for exchange.
You will be given 7 days upon receiving the item if you wish to return for exchange. You have to return the UNUSED item to be exchange with the original packaging.
The sunglasses or Frames you wish to return for exchange must be sent back to us without damage and with complete of all its parts and accessories.
The contact Lenses you wish to return for exchange must be sent back to us without damage and the packaging is unopened.
We offer One (1) time product replacement only
We will send courier personnel to pick-up the first item from you and we will send the new item to you within 6-10 business days.
Shipping will be FREE of charge for one time only.
* After we received the first item back in our office, the new item will be shipped.
* Eyewear purchased have a three (3) years warranty.
We respect your privacy and want to protect your personal information. Your privacy is important to us.
To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
We value your privacy information, so your privacy information will be protected; www.aljaberoptical.com is committed to safeguarding your privacy when making online purchases. When registering account, users shall provide the personal registration information. And as part of the order process, we only collect following essential customer information: Name, Shipping/Billing, Address Email, Address, Date of Birth, Phone Number, and Credit/Debit Card Information. The contact information is only used to get in touch with you when necessary. The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order. Your Credit Card information is only used to confirm whether the billing address is the same with the shipping address.
If you have any questions, concerns, or comments about our privacy notice, please feel free to contact us at [email protected].
We respect your privacy and we are not willing to share the information you provide us with outside companies or organizations.
We have your best interest at heart and believe you will appreciate our conviction to your security. We might contact you directly in the future to inform you about our new products and promotions.